Lafayette Hotels, an independent hotel group with 26 properties across New England, has boosted efficiency and more than doubled direct online bookings since adopting RMS, a long-established property management platform built to streamline hospitality operations and elevate the guest experience.

Before partnering with RMS, the group relied on six separate property management systems, three channel managers, and even paper trails, with no integration across platforms. This created inefficiencies, high IT costs, and frequent disruptions particularly during winter storms when on-site servers went offline.